FAQ

Q: How can I place my order?

A: We offer three ways of placing your order
  1. Online Ordering by registering your interest.
  2. By email – emailing your order to sales@redstarfoodservice.co.uk
  3. By phone- calling 02380 220866
  4. By Visit -At the collection Point in one of our branches convinient to you.
Q: Can I place an Order without signing up to an account.
A. You can still place orders for collection orders but we cannot deliver without an account.
Q: How can I make a payment?
A: You can pay by card when ordered online, cash on delivery or alternatively if you would like to, you can also make a BACS payment in advance the day before your delivery.
Q: I am not a Redstar Foodservice ltd customer. What is the procedure to open an account?

A:The easiest and fastest way to open an account is to register online and completing requested information about your business. If you don’t have access to computer you can always call our friendly team who will be able to open a new account immediately while you are on the phone with them.

Q: I don’t have a business; can I still be your customer?

A:Yes. You don’t have to be a business owner to be able to shop at Redstar Foodservice Ltd.Currently we have two branches you can collect from- Southampton and Portsmouth.

if you have an event or regular orders we can consider to open an delivery account. 

Q: I'm worried about using my card to pay on your website?
A. PaymentSence is a trusted payment service gateway base In Ireland.3D Secure authentication provides security for both retailers and customers who are shopping online.  

Once a transaction has passed through the 3D Secure authorisation process, the liability for the purchase is transferred from the retailer to the card provider. This means that if the customer claims they didn’t authorise the transaction, the card provider is responsible for refunding their money.

3D Secure gives customers an extra level of security when making purchases, as they’ll know that their card is better protected from fraudulent activity. This can increase trust and boost confidence when shopping on our site.
Q: My order has been delivered, but some of the products are damaged. What should I do?
A:We are trying to make sure to do everything to avoid such situations but if you received any goods and you are not happy with the quality of the products please return the faulty product with our driver and deduct charged amount.
Q: Once I register online, can I shop immediately?

A:Once you register online unfortunately you won’t be able to shop straight away. You will need to wait 24h for us to authorise your account. Once registration process is complete, you will receive an email from us confirming your account is open and you can start shopping

Q: What are the payment methods?
A: We accept cash, card or BACS payment on the delivery day
Q: What days do you deliver to my address?

A:To find out delivery days to your area you can just log on to our website or call our head office to speak with one of our professional trained advisors who will provide you with next available delivery day in your area.

Q: What is the minimum delivery value?
A:It depends on the area where your business is located. As soon as you sign up for our online ordering system, you will be able to see minimum delivery value or alternatively you can speak with one of our sales representatives.
Q: Where can I find product prices?

A: To find out product prices you can call us on 02380 220866 and speak with one of our helpful members of staff or alternatively you can browse online 
Q: Who can I contact regarding a product query?

A:You can find most of product details alergen info etc.online if you can't find than contact one of our sales representatives by calling 02380 220866